FAQ

COVID-19 UPDATES

  • Can I get a refund of my entry?
    • As per our policy that is agreed to during online registration there are No Refunds & No Transfers.
  • Why can't I just get a refund?
    • Apart from the fact that you agreed to the No Refund policy we would like to share with you more details. The biggest misconception that we face when postponing our event is that "you have no costs as you have not produce the race." That, of course, couldn't be further from the truth. Most of our expenses are paid between three to six months out. In our case that is October 2019 (yes 2019) through to Middle of March 2020. This is what you have to do in order to produce a large Marathon event, it is particularly true for a May race, as medals, t-shirts, finisher towels, swag bags and much much more  have to contend with Chinese New Year.
    • In the case of the Jovia Long Island Marathon, we had paid out every expense with the exception of port-o-johns and raceday food, water and our remaining balance on our timing contract. We essentially had spent more on all of the medals, t-shirts, awards, etc etc than we had taken thus far in total registration revenue.
    • While some races are just going Virtual and giving athletes no other choice, we have decided to postpone our race tom 2021 and give athletes the following options. All registered runners will be offered the opportunity to either complete the 2020 race virtually (your swag and finisher items will be mailed out to you), or have their entry transferred to the new 2021 race date or defer their entry to 2022. Those athletes that are happy to transfer to the race dates (Friday April 30th, Saturday May 1st & Sunday May 2nd, 2021) do not need to do anything. You will be automatically transferred to the new date and will remain in the original race distance you registered for. Those races include the 35.5 mile Challenge, the 22.4 Mile Challenge, The Full 26.2 mile marathon, the 13.1 Mile Half Marathon, the 10k Run, the 5k Run and the 1k Just for Fun.
  • What if I just file a CHARGEBACK ?
    • Chargebacks are the industry-term for when you file a disputed charge with your credit card company. Once you file a chargeback, in about a week it (plus a 7.5% service charge) are taken from our merchant account. Thankfully, in the case of our registration partner, RunSignUp, they will automatically fight this chargeback for us. But it's a manual process; an individual at RSU has to pull up the transaction information, as well as our stated refund policy, in order to be able to fight the charge for us.
    • The big question on chargebacks is whether you received the services that you paid for. This was one of the major considerations for us deciding to put on a virtual race or offer a free transfer to 2021 or a deferment to 2022. With the Virtual Option we still are holding an event, and your swag and gear will be mailed out to you.. To be honest it's a logistical and mailing nightmare to pull off, but we felt that we needed to do something if you still wanted to race in 2020.
    • At the end of the day, the vast majority of race directors out there are dealing with the same logistical nightmares. A little kindness and grace goes a long way. Most runners have been great (that's the benefit of good will we've generated over the years). We're all in this disappointment together. And hopefully, we'll all be seeing each other at other smaller races with social distancing later this year.
  • WHAT IF I DEFERRED EARLIER THIS YEAR TO 2021 RACE DATE?
  • BACK IN MARCH APRIL IT DECIDED TO RACE THE OCTOBER EVENT BUT WAS TRANSFERRED INTO A DIFFERENT DISTANCE AS THE MARATHON DISTANCE WAS NO LONGER AN OPTION. WHAT HAPPENS NOW?

RACE DETAILS / START

  • What time does my race start?
    • The 5k starts at 8:00 Pm, Friday, April 30th.
    • The 10k starts at 08:00 am, Saturday, May 1st.
    • The 1k starts at 11:00 am, Saturday, May 1st.
    • The 13.1 & 26.2 mile start at 7:30 am, Sunday, May 2nd.
  • Where are the start lines?
    • The 5k starts at the actual finish line.
    • The 1k starts just at the end of the finisher chute.
    • The 10k, 13.1 & 26.2 mile starts are located on Park Blvd., next to the finish line festival area.
  • Where are the restrooms located?
    • We will have portajohns located adjacent to the start lines of each race. All the restrooms in the park will also be open. 

PACKET PICK-UP / EXPO

  • Where is Packet Pick-up?
    • Packet pick-up & the EXPO are located at the Marathon finish line area. Use the simple address of Park Blvd., Westbury, NY 11590. This will get you into the center of the Park. You will see a tremendous amount of signage to guide you to the finish line area.
    • ATHLETES THAT PAID FOR VIP can get their packets on Sunday.
    • FULL DETAILS AND TIMES can be found at https://runsignup.com/Race/LongIslandMarathon/Page-7 
  • I can't make it to Packet Pick-up. Can a friend pick up my race number? 
    • Yes, but your friend will need a print out of your registration confirmation.
  • You said we need to know our BIB# to pick up our packet. Where do I find my BIB#?
  • Can I register at packet pick-up?
    • Yes, we will have registration and will accept CASH or Credit Card. However, NO PERSONAL CHECKS will be accepted.
  • Can I change event distance at packet pick-up?
    • Yes, just ask for assistance at the registration table, BEFORE PICKING UP YOUR BIB#. We will need to assign you a new BIB# that coincides with that race distance.
  • Can I defer my entry?
  • Is there a shuttle bus from the train to the EXPO/Packet Pick-up?
    • Unfortunately, we are not able to provide this service. Please use a taxi, Uber, Lyft or similar transportation.
  • Can I purchase marathon gear after the race? 
    • Yes, we will reopen the GEAR STORE online for 3 days after the race. Items will be shipped to you once we process all the orders.

COURSES / PACING ETC.

  • Where can I find the course maps?
  • Is this Marathon a Boston Qualifier?
    • Yes, we just completed the final course measuring, and our USA Track & Field measurer has filed the course certification documentation.
  • Are there cut off times?
    • Yes, the Marathon will enforce a strict 15-minute mile minimum pace. If you have not passed 13 miles before the 3 hour and 2-minute mark (10:50 am), you will be removed from the course and bused back to the finish line.
    • There are no cut-off times for the 1k, 5k, 10k or Half Marathon.
  • Are there pacers?
    • The Marathon & Half Marathon have pacers provided by BEAST Pacing.
  • What is the course elevation?
    • If you ask Corey, he will tell you it is all downhill to Cedar Creek Park, and it is flat back to Eisenhower Park. But what does he know? Do you want the truth? Click on the course map links above and use the interactive maps. They have the elevation!
  • Your course maps show the wrong distance, don't you people know how long a Marathon, 1/2 Marathon, 10k etc. actually are?
    • Yes, the maps show 26.4, 13.4 & 6.4 miles. These maps are using Google Earth routes via various platforms. We can not manipulate the mileage that it shows without cutting out some of the course. Use the maps to identify and learn the route; that's all they are for. The measured distance by our USA Track and Field course measurer (Gary Westerfield) is accurate.
    • The marathon has an official distance of 42.195 kilometers (26.219 miles; 26 miles 385 yards).
    • The half marathon is 21.0975 km (13 mi 192½ yd)—half the distance of a marathon.
    • The 10k run is 10,000 meters or 6.2137 miles (or approximately 32,808.4 feet).
  • Are jogging strollers allowed?
    • Not in the 26.2 mile, 13.1 mile events.
    • YES, the 5k & 10k run welcomes jogging strollers. (Please note: there are no age group awards for athletes running with strollers).
  • What's on the course for Nutrition? How often are there water stops? Are there portajohns?
  • Are Camelbaks allowed?
    • NO, CAMELBAK's, as well as Backpacks, are not allowed on the course. They are viewed as a security risk, and if you use either, you will be removed from the course by the Police.

ATHLETE TRACKING & TIMING

  • Can my family track me?
  • Are there Timing/split mats?
    • Yes, we will have timing mats every 5 miles.
  • How do I get my results and splits?
    • Race results are posted LIVE online at https://runsignup.com/Race/Results/41211 If you signed up for TEXT messaging, they will be sent to you soon after you cross the finish line. We also have a results kiosk at the finish line for printouts. Additionally, the results will be printed in Monday's NEWSDAY.
  • Is the race chip-timed or gun-timed?
    • All races are timed using timing chips. The start line for the 1k, 5k & 10k are on gun-time; the 13.1 mile and 26.2 mile start line use chip-timing.

BAG DROP

  • Is there a bag check/drop for these events?
    • We will have a bag check ONLY for the events on Sunday.
  • Where and how do I drop my bag on Sunday?
  • Will the bags be secure?
    • Yes, very secure. All bags will be checked by the BOMB SQUAD. Please note, you will need your race BIB to claim your bag. Bag Claim will be in the EXPO tent...

RACE DAY PARKING AND TRANSPORTATION/SHUTTLE BUSES.

  • I am doing the 5k on Friday. Where do I park?
    • There are no road closures or challenges for Friday's 5k. Please come and park in any lot inside Eisenhower Park, at ANY TIME before your event.
  • I am doing the 10k on Saturday and or 1k on Saturday. Where do I park?
    • ATTENTION SATURDAY ATHLETES:- PLEASE NOTE, there are no road closures or challenges OUTSIDE OF THE PARK. PLEASE PAY ATTENTION, PARK BLVD WILL CLOSE AT 7:45 AM AND REMAIN CLOSED UNTIL 9:30 AM on SATURDAY. DURING THE 10K RUN. Please arrive early. Best parking lots inside Eisenhower Park are  Fields 6, 6a & 2. Please note all these lots are located inside the park off of Park Blvd.
  • Are the shuttle buses running on Saturday?
    • No, there is no need for off-site parking on Saturday. Therefore, there will be no shuttles on Saturday.
  • Are there shuttle buses from the train on Saturday or Sunday?
    • Unfortunately, we are not able to provide this service. Please use a taxi, Uber, Lyft or similar transportation.
  • Where do the Shuttle Buses run from?
    • Shuttle Buses run from the offsite parking (SUNDAY ONLY), located at RXR Plaza, 625 RXR Plaza, Uniondale, NY 11553. to the race-site and back.
  • What time do the shuttle buses run on Sunday?
    • Shuttle Buses to the race will run from 5:30 am - 7:10 am.
    • No Buses will run between 7:15 am - 10:10 am.
    • Shuttle Buses back to the RXR Building will run from at 10:15 am - 1:30 pm.
  • Where can I park in Eisenhower Park? 
    • Best parking lots inside Eisenhower Park are  Fields 6, 6a & 2. Please note, all these lots are located inside the park off of Park Blvd. which CLOSES at the Hempstead Turnpike entrance at 6 am. The Merrick Ave./Stewart Ave. entrance will close at 6:30 am.
      Full details at https://runsignup.com/Race/LongIslandMarathon/Page-4 
  • Where is OFF-SITE parking?
    • Off-site parking is located at the RXR Plaza Buildings off Hempstead Turnpike, about 1 mile from the race start. Use the simple address of 625 RXR Plaza, Uniondale, NY 11553.
  • Can I get dropped off at the race site on race morning? If so, where?
    • The best place to be dropped off is at the corner of East Meadow Ave. & Hempstead Turnpike. Please use the lights to cross into the park.
  • Are there parking attendants? 
    • Yes, we will have parking attendants. Please be sure to lock your car. We are not responsible for valuables left in your car.
  • If I park inside Eisenhower Park on Sunday, when can I leave?
    • If you park in the lots on Park Blvd. (lot 6, 6A, 5, 3 or 2), you will be able to leave via Stewart Ave. after 8:30 am.
      If you park in the lots on Merrick Ave (lot 1 and 1A), you will not be able to leave until after 10:30 am.
  • Is there a shuttle service from the hotels? 
    • The race is not providing shuttles from the area hotels. We suggest checking with your hotel and seeing if they offer the service.

ROAD CLOSURES (ONLY HAPPEN ON SUNDAY)

  • What roads are closed?
  • HERE IS A TIP ON HOW BEST TO AVOID CHALLENGES:
    • ARRIVE BEFORE 6 AM! 
    • Arriving before 6 a.m. means you don't need to worry about road closures.
    • You can park in ANY lot in Eisenhower Park (except Field #5).
    • You will have ZERO STRESS race morning!
    • There will be NO lines for the PortoJohns!
    • You will be relaxed and stress-free before race start. 

SPECTATORS. 

  • PLEASE SEE OUR WEBSITE FOR BEST VIEWING AND SPECTATOR PARKING.
  • Can my family/friends see the start of the race?
    • YES, spectators have their own corrals in the middle of Park Blvd. that will allow you to watch the starts happening on both sides of Park Blvd.
  • If they watch the start, are the spectators stuck in the park all day?
    • They may not want to leave! We will have amazing bands, food trucks, and a sensational post-race festival and finish line area this year.
    • If you park in the lots on Park Blvd. (lot 6, 6A, 5, 3 or 2), you will be able to leave via Stewart Ave. after 8:30 am.
    • If you park in the lots on Merrick Ave. (lot 1 and 1A), you will not be able to leave until after 10:30 am.
  • Can my spectators bring pets?
    • Only service animals are allowed.
  • Can my kids/family/friends run down the finish line with me?
    • As much as we love this, the answer is NO. The finish line is a SECURE AREA.
  • Can my spectators get into the park after the race starts?
    • Yes, the Stewart Ave. entrance will open to traffic around 8:30 - 9:00 am.

PHOTOS

  • How much does the digital athlete photo package cost?
    • during the NEFCU Long Island Marathon Weekend. 
  • Ok, how do I get my AWESOME FREE photos?
    • Over 50,000 photos will be taken. They need to be sorted and tagged. They will be available to download by the Wednesday after the race at www.IslandPhoto.com
    • We will also have candid shots, and these photos will be published to our Facebook and social media pages. 

MISCELLANEOUS

  • My shirt doesn't fit, can I change sizes?
    • You can exchanges sizes of unworn shirts after your event/race is complete, ONLY at the RACE-SITE, and only if we have extra shirts!
  • I decided not to race, can I get my shirt?
    • Yes, but only if you come to the EXPO and pick up your race packet. We will not mail shirts post-race!
  • Will I get a finisher medal?
    • Yes, all athletes in all events will receive a finisher medal at the finish line.
  • Who gets an award?
    • For the 5k, 10k, 13.1 & 26.2-mile events, The Top Three Males and Females OVERALL.
    • For individual Age Groups, The Top Three Males & Females in each Age Group :13-15 (Junior), 16-18 (High School), 19-24, 25-29, 30-34, 35-39, 40-44, 45-49, 50-54, 55-59, 60-64, 65-69, 70-74, 75+
    • Clydesdale & Athena: The Top Three in each category.
    • For Wheelchair: The Top Three Males & Females.
      • Hand-cycle participants are not included in the "Wheelchair Division" rankings.  At this time, awards are not given to hand-cycle participants.ed in the "Wheelchair Division" rankings.  At this time, awards are not given to hand-cycle participants.
    • There are no awards or timing for the JUST FOR FUN 1k Run. This kids race is all about having fun and participating. All will receive a race number, t-shirt and finishers medal.

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